Frequently Asked Questions

What materials are used?

Our signs are manufactured using Perspex brand acrylic.

This material is used in all outdoor signage around the world.

It is weatherproof which makes it ideal for outdoor use.

We have been using this material on external signage for over 5 years and they still look as good as the day they were made.

All fixings supplied are made from stainless steel.

I just placed an order, how long will it take to receive it?

Our current production time is listed at the top of the website.

This is the time it takes to produce your order, with postage on top of this.

All items are custom made to order.

Once your item is completed, you will receive a confirmation email with tracking details.

We use Australia Post for all orders.

I just placed an order, can I get a refund?

Unfortunately, all orders are final. 

Please double check your order before purchasing. If you have made a mistake you need to contact us within 24 hours to make changes.

All of our products are custom made and therefore cannot be returned.

Should you receive your sign and discover that there is a fault we are responsible for and occurred during production, we will reimburse you with a full refund or replacement, this must be done within 7 days of receiving your item.

My order arrived and it is broken, can I get a replacement?

Please email within 48 hours of receiving your order with a description and photographs of the damaged item.

We assess each claim on a case by case basis.

We cannot be held responsible for damage caused by incorrect installation techniques or misuse.

How do I install my sign?

All of our signs come ready to install, with all mounts, screws, wall plugs and instructions.

You will need some basic tools to assist in installation eg. electric drill, drill bits, screwdriver, tape measure, pen, spirit level etc.

 Installation Instructions

How do I clean my sign?

Simply use a clean, lint free cloth and wipe gently. Do not use any household cleaners as the chemicals will affect the material. Clean tap water is fine.

Warranty

Warranty for Non Illuminated Signs is 5 years.

Warranty for Illuminated Signs is 1 year.

This is from the purchase date, not installation date.

Warranty covers the physical sign itself.

We do not cover the cost of installation, removal, electricians, builders, repairs to walls etc. at any time.

By purchasing any product from us, you agree to the above.