I just placed an order, how long will it take to receive it?

Our current production time is listed at the top of the website.

This is the time it takes to produce your order before postage.

Once your item is completed, you will receive a confirmation email with tracking details.

During non peak periods, expect to receive your item with 7-10 business days from production completion date.


I just placed an order, can I get a refund?

Unfortunately, all orders are final. 

Please double check your order before purchasing. If you have made a mistake you need to contact us within 24 hours to make changes.

All of our products are custom made and therefore cannot be returned.

Should you receive your sign and discover that there is a fault we are responsible for and occurred during production, we will reimburse you with a full refund or replacement, this must be done within 7 days of receiving your item.


My order arrived and it is broken, can I get a replacement?

Please email us within 48 hours with a description and photographs of the damaged item.

We assess each claim on a case by case basis.

We cannot be held responsible for damage caused by incorrect installation techniques or misuse.


How do I install my sign?
All our signs come ready to install, with all mounts, screws, wall plugs and instructions. You will need some basic tools to assist in installation eg. electric drill, screwdriver, tape measure, spirit level etc.


How do I clean my sign?
Simply use a clean, lint free cloth and wipe gently. Do not use any household cleaners as the chemicals will affect the acrylic. Plain water is okay to use.


What does warranty cover?

Warranty covers the actual sign itself. We do not cover the cost of installation, removal, electricians, builders, repairs to walls etc. at any time.

By purchasing any product from us, you agree to the above.